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| 03/07/2012 |
RBS Say Ulster Bank Problems Could Continue Into Next Week |
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The ongoing problems at Ulster Bank could continue into next week, parent company Royal Bank of Scotland has said.
RBS Chairman Philip Hampton apologised to customers for the technical errors that have led to the disruption of account payments of Ulster Bank customers for almost two weeks.
The technical fault has led to a backlog of unprocessed transactions, which will be increased further today when 48,000 monthly social welfare payments are due to be paid to Ulster Bank customers.
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The Consumers’ Association of Ireland says it has received thousands of complaints from Ulster Bank customers, who are very frustrated at the poor quality of information they are receiving from the bank.
Chief Executive Dermot Jewell said: "Many, many consumers out there and bank customers were not ready for this. They found themselves on a back foot.
“And now they are struggling to figure out what are they going to do ... It is chaotic for them, because they are completely at a loss."
(H/GK)
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